2. When we say ‘we’, ‘us’ or ‘CodeOxy’ it’s because that’s who we are and we own and run this site.
Types of personal information we collect
4. We collect certain personal information about visitors and clients of CodeOxy.
5. The most common types of information we collect includes: Client names, email addresses, IP addresses, contact details, survey responses, blog comments, photos, payment information such as payment provider details, transactional details, tax information, support queries, site form entries (if applicable), your actions on our site (including incomplete quotations, any uploaded attachments) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, cover letter and interview notes, if any).
How we collect personal information
6. We collect personal information directly when you provide it to us via email or through the site contact form or through other people when they provide any contact information associated with you.
7. We collect your personal information when you provide it to us or buy our services on our site, subscribe to our newsletter, submit feedback, enter a CodeOxy contest, fill out a survey, or send us any communication.
8. As the operator of digital content services, we have a legitimate interest in verifying the identity of our clients. We believe that knowing who our clients are (KYC) will strengthen the integrity of CodeOxy by reducing fraudulent payments, CodeOxy also has certain legal obligations that require us to know who our clients are in certain circumstances. In light of this, if your order amount exceeds INR. 50,000 and above we may verify your identity, in particular, your full name, full address and date of birth by asking you to show us a Photo ID document (PAN card or Aadhaar, etc.) CodeOxy will carry out the verification using centralized government database or something similar approved by the law for user verification. You might also be asked to attend a video call and a selfie might be captured which will then be compared against your Photo ID document using facial recognition technology. We will use your Photo ID document solely to carry out the verification and delete it after the completion of this process.
Personal information we collect about you from others
9. Although we generally collect personal information directly from you, on occasion, we may also collect certain categories of personal information about you from other sources. In particular:
a. financial and/or transaction details from payment providers in order to process a transaction; and
b. third party service providers (such as Disqus) which may provide information about you when you link, connect, or login to your account with the third-party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider;
How we use personal information
10. We will use your personal information:
a. To identify and understand your needs and requirements and fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on this site.
b. Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:
i. providing you with services described on our Site;
ii. responding to support tickets, and facilitate the resolution of any disputes;
iii. updating you with operational news and information about our site and services e.g. to notify you about changes to our site, website disruptions or security updates;
iv. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the site or asking for your feedback or whenever you want to participate in a survey;
v. managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
vi. training CodeOxy staff about how to best serve our clients;
vii. improving our products and services;
viii. verifying your identity by comparing a video screenshot against your Photo ID document using facial recognition technology (as is necessary for the establishment, exercise or defense of legal claims); and
ix. processing your job application to CodeOxy.
c. Where you give us consent:
i. providing you with marketing information about products and services which we feel may interest you; and
d. For purposes which are required by law.
e. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
When we disclose your personal information
11. We will disclose personal information to the following recipients:
a. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in India or elsewhere; technical and customer support services; recruitment agencies located in India; marketing and analytics services; security and fraud prevention services; and payment processing services located in India. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
b. our professional advisers (lawyers, accountants, financial advisers etc.) located in India;
c. regulators and government authorities in connection with our compliance procedures and obligations;
d. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
e. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
f. a third party, in order to enforce or defend our rights, or to address financial or reputation risks;
g. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
h. other recipients where we are authorized or required by law, or requests by government, a court of law, or law enforcement authorities, to do so.
How your personal information is secured
12. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in India. Personal information that we store or transmit is protected by security and access controls, including username and password, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
13. You have the right to make a request to access the personal information we hold about you and to request corrections of any errors in that data. To make an access or correction request, contact our privacy team using the contact details provided at the end of this policy.
Marketing Choices regarding your personal information
14. Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
15. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our site may not work properly.
Cookies and web analytics
17. When you visit our site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. We’re talking about the following kinds of details:
a. your IP address or proxy server IP address’;
b. the domain name you requested;
c. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
d. the date and time of your visit to the website;
e. the website which referred you to our site;
f. the operating system which your computer uses; and
g. the technical capabilities of your web browser.
How long we keep your personal information
When we need to update this policy
19. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
20. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
If you’re a client or visitor in the European Economic Area these rights also apply to you:
1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
How you can access your personal information
2. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
3. These rights are limited in some situations - for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
4. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
5. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.
Complaints and Grievance Redressal
Any complaints or concerns in relation to your Personal Information or services of this website or any intellectual property of any User shall be immediately informed to the Privacy Officer as mentioned below through email signed electronically.
Contact Person: Mr. Rajesh Nivarthi